Contact Us
What the team reads
The team reads English and French, and replies in whichever of the two you write in. A message sent in either language will be understood without a translator in the loop. If you prefer to write in another language, the reply may take longer, since the team will need to work through it carefully rather than answer directly.
Keep sensitive details out of the form
The contact form is a plain text channel. It is not a secure vault, and it should never carry financial information, passwords, or scans of documents. Any account number, banking detail, or ID document sent through the form sits in an ordinary message queue where it can be read by more people than it should. If a request genuinely requires you to prove your identity or share payment data, the proper path is the secure area of your Betty account, where such exchanges are protected. The form is for questions, feedback, and general enquiries — not for handing over anything that could be used against you if it leaked.
Gambling help has its own door
If gambling has stopped being a form of entertainment and started to feel like a problem, the contact form is the wrong place to start. Betty's tools for setting deposit limits, taking a break, or closing an account entirely are available from your account settings, and you can use them at any time without explaining yourself to anyone. For confidential support and advice from people trained to help, look to the responsible-gambling resources listed on the site and in the help centre. Those services operate independently of the casino and keep what you tell them private. Reaching out there costs nothing and involves no judgement, and it is the route that gets you real assistance rather than a customer-service reply.
What happens after you send
Every message gets read by a person, and the team works through the queue in the order the messages arrive. A reply comes back within a reasonable time, though complex issues may take longer to investigate before you hear from anyone. If your question concerns an ongoing dispute or a withdrawal, include enough context in your first message so the team does not have to write back asking for the same details twice. The more precise you are about the issue, the fewer round trips the exchange will need.
Messages are kept only as long as necessary to resolve the matter, and the team does not share the content of your correspondence with anyone outside the review process. You are not required to provide any information beyond what is needed to answer your question, and you can decline to give personal details if they are not relevant to the issue at hand.